Monday April 21 , 2014

Case Studies

Slip and Fall Case Study

Pilot Program to Reduce Slip and Fall Accident Claims

Reduce Slip and FallThe ambulance pulled away from the fast food restaurant with the EMT’s attending to the crew member.  She had slipped on tile floor and was badly hurt.  It was the second week in November and the accident was employee slip and fall number 17 for the year.  This incident now surpasses the prior year’s number of slip and fall claims in the same restaurant.  The medical costs and lost time for the year is over $250,000 and about to get worse – by a lot!  The supervisor for the restaurant declared that “something had to be done” to stop the soaring number and costs of slip and fall accidents in the restaurant. Other locations in this restaurant chain were experiencing similar problems.

   

Cash Management Program Case Study

Sealing the Profit Leak

Cash Management Loss PreventionThe drain on profits was mounting.  Loss in the restaurant was a staggering 8% of sales or $200,000 over the previous 12 months.  The inexperienced manager thought the losses were associated with food inventory miscounts, poor portioning of food and poor recording of food waste.   Since cash shortages were within acceptable limits, she had not considered cash handling to be a source of declining profits. 

   

Serial Burglary Case Study

Serial Burglary:  Solved!

Serial Burglary Loss PreventionEvery time it was the same.  The back door was found standing open, mutilated by the sheer force of the pry bars.  Inside the Quick Service Restaurant was a chaotic mess.  The burglars had methodically trashed the place in their efforts to force open the safe and destroy evidence that could lead to getting caught.  Their method of operation was the same.  In four months, the burglars struck 19 times to one brand in a 4 county area with several sites hit more than once. 

   

"Special Orders" Case Study

Special Orders in the Drive-Thru

Stopping the Sale of DrugsThe rumors were persistent.  Illegal drugs were allegedly being sold through the drive thru at the fast food restaurant (QSR).  Private inquiries with the local police department revealed that there was an active investigation pertaining to the unlawful activity. Code words were used by customers along with meal orders to signal the drug activity.  A police raid on the restaurant was being planned, targeting selected employees.  The anticipated media headlines and sound bites associating the restaurant with drug and criminal activity would severely tarnish the positive sponsorships and goodwill established by the restaurant in the community.