Restaurant Loss Control Quiz

Wednesday May 22 , 2013

Loss Control Quiz

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The best of these practices in a cash management program is:

Have cashier sign a policy to pay back shortages in their till.
Inspect every bill for counterfeit.
All bills faced the same way in till.
Triple count all deposits
Cash handling policies signed by every cashier.

The first step in a formal robbery prevention program is:

Background check of all employees
Put a peep hole or small bullet proof window in the back door
Use clear trash bags
Establish a no weapons policy for all employees
Not to allow non-employee friends behind the counter

The best way to reduce accident claims is to:

Not report minor accidents that do not require medical attention
Require back belts for heavy lifting
Not provide the preferred medical provider's location and phone number
Provide on-going safety training
Require all employees to wear black shoes

“Skimming”, one of the fastest growing crimes against fast food restaurants is done by:

Dumpster diving to retrieve valuable personal information
Swiping the customer’s credit card into a second portable credit card device
Breaching the customer credit card database from a remote location
Using ‘smart phones’ to record customer credit transactions
Clogging the ATM so that the customer’s credit /debit card gets stuck and later retrieved

Robbery prevention training includes:

All employees leaving at closing together
Sound cash handling policies
A manager taking a second employee on night deposit runs
Locking the bathrooms during late night operations
Refusing service to suspicious looking customers

The most common employee injury reported in a fast food restaurant is a:

Slip and fall
Back injury during restocking
Cut
Burn from steam
Burn from the grill

Cash handling performance can best be enhanced by:

Holding cashiers accountable for standards in voids, price reductions and refunds
Inspect every bill for counterfeit
Having customers swipe their own credit cards
Working more efficiently during rush times to get more cars through the drive-thru
Not ringing up every sale individually during peak rush times

A robbery occurs in Fast Food restaurants:

Mostly after midnight
At random times at random targets
When security and training is perceived to be weak
Mostly by ex-employees who left employment within the past year
That are mostly in high crime areas of the inner cities

The best way to mitigate accident claims is to:

Use wet floor signs
Wipe up spills immediately
Break down cardboard boxes before discarding
Conduct safety inspections at least once a month
Report every accident within 24 hours to the insurance carrier

Which of the following is a component of a cash management program?

Beginning and end counts of tills are counted by no one but the cashier
Progressive discipline polices address cash handling violations
All cash collected during the shift must remain with the till
Cash tills are audited every 2 hours by the manager in charge
Cash tills are audited at random times by random people in the restaurant

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