Tags >> Customer Service
Aug
24
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Procedure Relevancy – The Army Way
Posted by: Libby | Comment (0)In our training classes, we often discuss customer service. It is ALWAYS about listening to the customer and then delivering more than they expect. Another topic we discuss with our clients is how relevant their rules, policies, and procedures are in the way they do business. Do they make sense? Very often, routines are entrenched that have become obsolete or no longer applicable in the marketplace.
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