Sunday December 21 , 2014

LossBusters Blog

Nuggets of wisdom from Libby
Tags >> Customer Service
Mar 05

The Goings On After You Leave for the Day

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Jun 13

What Your Bad Employees Don’t Want You to Know

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Aug 24

Procedure Relevancy – The Army Way

Posted by: Libby | Comment (0)

In our training classes, we often discuss customer service.  It is ALWAYS about listening to the customer and then delivering more than they expect.  Another topic we discuss with our clients is how relevant their rules, policies, and procedures are in the way they do business.  Do they make sense?   Very often, routines are entrenched that have become obsolete or no longer applicable in the marketplace.

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