Tuesday September 02 , 2014

LossBusters Blog

Nuggets of wisdom from Libby
Tags >> Leadership
Mar 05

The Goings On After You Leave for the Day

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Jun 25

The Extended Hours Debate from a Loss Prevention Perspective

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May 30

The Hokey-Pokey Approach to Security and Safety

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Jan 16

But I thought it was being done – Inspecting the expected

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We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve.  Perhaps we don’t seek, therefore we don’t find.  Maybe it’s assumptions, perhaps laziness, or even poor work ethic.  It can breed and morph in a culture where accuracy is considered unimportant.   It is commonly known as – pencil whipping, or faking information on documents.

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Apr 05

With a friend like this…

Posted by: Libby | Comment (0)
Tagged in: Libhart , Leadership

He was probably somewhere at your high school prom and is most definitely in attendance at every major sporting event. He is the cause of many break ups and has been responsible for putting many people in jail, yet is a great friend to many. He makes people extremely happy and can cause overwhelming despair. He is popular with both genders, doesn’t care about age or race, or if you are rich or poor. He likes everybody. Who is he? – Alcohol.

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Nov 23

Taking Control of Who Has What

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Do you have control of your store or restaurant?  By that I mean everyone who has keys to the building, and storage areas, codes to the POS system, and combinations to the safe are authorized.  And by authorized, I mean they have been properly screened, vetted, and have shown the appropriate responsibility to run your business.  And for every management change all those keys, codes and combinations have been changed.  If you haven’t, you do not have control of your store or restaurant.

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Aug 24

Procedure Relevancy – The Army Way

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In our training classes, we often discuss customer service.  It is ALWAYS about listening to the customer and then delivering more than they expect.  Another topic we discuss with our clients is how relevant their rules, policies, and procedures are in the way they do business.  Do they make sense?   Very often, routines are entrenched that have become obsolete or no longer applicable in the marketplace.

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Aug 17

Poor Service is NOT a Loss Prevention Tool

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A friend of mine who knows that I consult with retailers and restaurants on loss prevention sent me this e-mail below on an experience he had at his favorite fast food (QSR) restaurant.  Well, I guess I should say what used to be his favorite lunch spot.  Unfortunately, the situation he describes is not uncommon, and generally falls into the “unintended consequences” category.  The manager made some decisions, probably for good reasons, but with disastrous effects.   My friend does a pretty good job describing the various effects of those decisions on losses and profitability.  There was no presence of the usual suspects on profit drains – theft, manipulation, fraud or other crime.  It simply is poor management, but profit draining just the same.  Upset customers will give feedback on poor operations – they won’t come back.

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Aug 10

Restaurant Security Conference: Attendees Sharpen Their Saw

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I attended the 31st annual conference of the National Food Service Security Council in St Louis, MO this past week with over 200 fellow professionals that support the restaurant industry with security, safety, risk management or products and services.  It was great to see old friends and make new acquaintances.

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May 25

Leadership: From Life's Early Lessons

Posted by: Libby | Comment (0)
Tagged in: Libhart , Leadership

I watched proudly as my grandson matured his play on the baseball field. Much of it is natural ability, but heavily influenced by the expectation of high standards of his coach.Frequent practices were demanding with fundamental drills on fielding, throwing, hitting, running the bases and perhaps most importantly, how each player contributes to the success of the team.  They practiced the most mundane drills over and over until it became how they played every game.  There was never any yelling at players for errors – only teaching moments after mistakes and miscues.  The expectations of standards for executing fundamentals, playing hard, and hustle were constantly emphasized.  This past summer, all the practices, all the fielding and batting drills, all the coordination of where each player backed up each other on every single play, came to bear fruit.  The team won the national championship for their age group.  Every player made significant contributions to the success of the team.

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